Each PNKLTD product comes with a 6-month warranty. For warranty services, please keep your original receipt and/or invoice to validate proof of purchase.
What Does the Warranty Cover?
A Limited Warranty covers any defects in materials or workmanship under normal use for 6 months from the date of invoice. This warranty is only offered to the original purchaser of the product and is not transferable to a subsequent purchaser.
1. If a defect occurs within 7 days of delivery, you can apply for repair, a brand-new replacement, or a full refund.
2. If a defect occurs within 30 days of delivery, you can apply for repair or a brand-new replacement.
3. If a defect occurs after 30 days of delivery, but within the warranty period, PNKLTD will provide repair guide videos or parts for the defective product, depending on the issue, at no charge.
*For orders under warranty, all shipping cost of replacement parts, products, or returning is PNKLTD's responsibility if due to defect in material or manufacturing only.
What Does This Warranty Not Cover?
This Warranty does NOT apply:
(a) to consumable parts, such as front and rear tires, batteries or protective coatings that naturally wear and tear over time, unless failure has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage on used products, including but not limited to the scratches, dents and broken plastic on ports, tires deformation due to expansion and contraction when temperature change;
(c) to damage caused in accident or by use with a third-party component or product that does not meet the PNKLTD product specifications (PNKLTD product specifications are available under the technical specifications for each product at the purchase page);
(d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquakes, or other external cause;
(e) to damage caused by operating the PNKLTD product outside PNKLTD 's published guidelines;
(f) to a PNKLTD product that has been modified to alter functionality or capability without the written permission of PNKLTD;
(g) to defects caused by normal wear and tear or otherwise due to the normal aging of the PNKLTD product;
(h) if PNKLTD receives information from relevant public authorities that the product has been stolen and you cannot prove in any way that you are the authorized user of the product (eg. receipt, invoice or payment information for the product).
(i) for products used over half year from the date of invoice.
How to Request a Warranty
If you have an issue with your item, please contact us via our customer support email at firstname.lastname@example.org
Please carefully follow our process to minimize any delays:
1. Provide valid order ID.
2. Mark the delivery date.
3. Describe the problem in detail: What happened?
4. Send a clear photo showing the problem or defect(s),
Note: Please do not return the product before obtaining the RMA code published on the website. Failure to follow our policy to return goods and any refund request is invalid, and all costs incurred will be borne by the customer
Limitation of Liability
In no event shall PNKLTD be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to: incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. PNKLTD is not liable for property damage, personal injury, or death caused by misusing the item.
Should you have any questions or concerns about our shipping, returns or refund policy, please contact us at email@example.com
*The company reserves all rights for final decisions regarding warranties.