1. Which countries we can ship to for free?
Our warehouse is located in New York
We only ship products to the continental United States (including Alaska, Puerto Rico, Hawaii),
2. How Much Does Shipping Cost?
Generally, we provide free shipping to the countries listed above
However,shipping fees may be incurred in the following cases:
1) The customer requests shipping to a country that is not listed above;
2) Return shipping costs due to issues beyond the warranty. Refer to our warranty policy for more information.
3. How Long Will It Take to Receive My Order?
Usually we will process the customer’s order within 1-2 business days.
Shipping time will vary from the address you are located in:
Shipping Time: 4-8 business days (Western U.S.), 4-8 business days (Eastern U.S.), 4-8 business days (Central U.S.),
Note that the total delivery time includes processing time plus shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances).
4. How Can I Track My Order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order under “My Orders” when you log in to your PNK account, or by clicking the tracking link in your shipping confirmation email. Please allow up to 1-2 business days for tracking number to activate.
5. What to do if the item is damaged in transit?
If your product arrives visibly damaged in the packaging, please refuse delivery and have the driver note refusal reason as "damaged". If damage isn't discovered until after unboxing, please contact us with pictures of the damage along the with tracking number and we will work to get you a replacement scooter as soon as possible.
6. What to do if you cancel in transit?
If you wish to cancel your order after it has already been processed, please contact us to let us know (firstname.lastname@example.org), Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and a 10% restocking fee).